This article gives an introduction to Sonovate's PAYE solution
Contents
Types of PAYE
There are two types of PAYE arrangement that Sonovate can support:
- Where we pay the gross worker payments to you, for you to do the deductions yourself
- Where we calculate the deductions on your behalf, pay the net pay to workers, and pass the deductions on to you
This article is primarily concerned with the latter, where Sonovate is managing your payroll for you.
Getting set up
If you are already running PAYE, and want Sonovate to take this on, then please raise a ticket with us via the portal, or contact our Sales team.
If you are new to PAYE, then you will need to:
- Register with HMRC as an employer
- This will include registering Sonovate as an agent who can process HMRC returns on your behalf
- Choose a pension provider (more on this here)
Key timelines / SLAs
The following are important timings for payroll:
- Timesheets:
- Manual/third party timesheets: For payment in the same week, manual timesheets must be submitted by Tuesday 12pm (to allow time for Sonovate approval)
- Online timesheets: For payment in the same week, timesheets must be fully approved by Wednesday 1pm
- Holiday pay / sick pay - For payment in the same week, any non-rate payments (such as holiday pay and sick pay) need to be requested by you by raising a ticket on the platform, no later than 12pm on Tuesday
- Billing takes place at 2pm on a Wednesday
- Payments
- To you - margin will normally be paid on Thursday. Payroll reports will also be sent on Thursday. Payroll deductions from your workers (e.g. tax, NIC, pensions) will be paid to you on Friday
- To your workers - payslips will be sent on Thursday; payments to workers will normally be made on a Friday, by close of play
Queries
All queries should be raised as a service request via the portal, in the first instance, where one of our customer experience experts will be able to help you.
FAQs
- How do I follow up when something isn't right? In the first instance, please raise a support request ticket via the portal.
- Do I need to fill in any additional forms when I have a new starter? No. everything is completed via the Sonovate Platform. See above for setting up workers and assignments.
- How do I process a bonus? To process a bonus or any other one-off transaction, please refer to our help article on this topic.
- Whose responsibility is it to comply with employment legislation and guidance? We will ensure that payroll is processed in a compliant manner. But as the employer, you are still responsible for ensuring that government guidelines and legislation around employment are complied with.