We’re excited to announce that the new and improved Help Centre is now live and fully stable in SonoPlatform! These enhancements make getting support faster, more efficient, and more transparent than ever before.
How it works
- Create a ticket directly in SonoPlatform via the new Help Centre
- Fill out a simple form to start the conversation
- Attach relevant files for better context
- Our expert App Support Team triages and manages all technical requests, keeping you updated every step of the way
- Specialist support is available when needed—experts can collaborate with you for quicker resolutions
- Full visibility for your team—all users in SonoPlatform can track support conversations, ensuring seamless handovers when colleagues are away
📌 No more lost emails—everything is in one place!
Urgent Requests:
We understand that some issues feel urgent. While our phone line is no longer available, the new Support Requests feature prioritizes tickets based on urgency. Providing complete details will help us respond with the right level of attention.
Key benefits
Support Requests:
- Easily access your full support history
- Clear and transparent response times
- Direct connections to the right experts
- Status change notifications keep you updated
- Securely share attachments
- A smoother, faster experience than email
In-App Notifications:
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Stay informed with real-time updates on your support requests—directly within the platform.
Data on our Service Model:
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All requests are measured, and response times are monitored to continuously improve your experience.
Why the change?
We’ve listened to our customers and built these new features based on your feedback. Our goal is to improve communication, efficiency, and overall support quality—saving you time and money.
Is it secure?
Absolutely. Your data is encrypted in transit and stored securely, in full compliance with our privacy policy. This new system is more secure than email, ensuring your information remains confidential and protected.
Try out the new Help Centre today and experience a better way to get support! 🚀