Payments Pause

Pause in payments

As a responsible financier, we want to ensure that we are protecting you and your business from working with end clients who do not or are unable to pay their bills. Protecting you from exposure to debt is of enormous importance to us.

Payments are likely to be paused to you, the agency, and your candidates if your client has aged debt over 55 days, or Sonovate becomes aware of potential credit risk events (e.g. insolvency). Pausing payments in such instances ensures that you and your business are not exposed to increased debt and unnecessary financial burdens. It also helps preserve your bad debt protection.

What can you, the agency, do to minimise the risk of payments being paused?

• Review your weekly aged debt report - this is emailed to you every Friday.
• Call your end client to discuss current aged debt and confirm they have received all invoices.
• Request your client to pay the oldest invoice and make sure we have the PO number, if necessary.

Where can I check my payment pauses and find more information about them?

Any payment pauses will show the Client as 'Excluded' in your Client list. Once in the Client dashboard, you will see the reason funding is not approved is highlighted as 'Payments Pause'.

You can also receive a weekly email advising you of all Clients that are currently on Payments Pause, and all Clients that are at risk of a Payments Pause. To receive this communication, please ensure you have opted in via your Sonovate credit controller or Customer Success Manager.