Customer

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15 articles in this collection
Written by Customer Services

Account & settings

How to manage and amend your account information
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Written by Customer Services
Updated over a week ago

Bad Debt Protection

Everything you need to know about Sonovate's bad debt protection
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Written by Customer Services
Updated over a week ago

Contracts

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Written by Customer Services
Updated over a week ago

Credit Control

Everything you need to know about our credit control process
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Written by Customer Services
Updated over a week ago

VAT

Understanding how and when VAT is applied
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Written by Customer Services
Updated over a week ago

End-to-end process

Sequence of events from placement submission to payments
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Written by Customer Services
Updated over a week ago

Glossary of key terms

A-Z of key terms used with your Sonovate account.
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Written by Customer Services
Updated over a week ago

HMRC Intermediaries report

HMRC Intermediaries reporting is required for UK Recruitment businesses who place non-PAYE contractors.
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Written by Customer Services
Updated over a week ago

Invoices and payments

How we create invoices, pay you and your contractors, and collect payments from your clients.
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Written by Customer Services
Updated over a week ago

Legal checks

Sonovate is required by law to perform 'Know Your Customer' (KYC) checks. Find out more here.
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Written by Customer Services
Updated over a week ago

PAYE

Everything related to PAYE here
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Written by Customer Services
Updated over a week ago

Placements

All questions related to placements covered here
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Written by Customer Services
Updated over a week ago

Timesheets

All questions related to timesheets are covered here
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Written by Customer Services
Updated over a week ago

Transferring from a financier to Sonovate

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Written by Customer Services
Updated over a week ago

Video guides

Performing specific actions in your Sonovate account made easy with these video guides
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Written by Customer Services
Updated over a week ago